Jobs

Technical Specialist

Full Time
Leeds

Contact: James Cawkwell
Email: hello@solutionpath.co.uk

Our award-winning student engagement platform was co-designed in sector with one of the leading UK universities in social mobility, and whose mission to provide an equality of opportunity for all is central to everything they do, values that our entire community share and that have underpinned everything about Solutionpath from the construct of our organisation to the design of our products 

If you want to join a diverse and closely knit team who are loved by our customers and partners alike then please get in touch as we would love to hear more about you…Our StREAM product is unique in the market with exceptional customer advocacy and supported by a wealth of customer outcomes, empirical evidence, and research. 

StREAM [our product] uses unique algorithms to produce a simple engagement score that creates a better understanding of student engagement to support meaningful, transparent, and measured interventions for students and their teaching institutions, and that enables students to self-reflect and take control of their own learning journey. 

If you want to be part of something incredible, and make a difference to future generations of learners, read on. 

About you 

You will share our vision to develop products that help every student realise their full potential, and you will help us realise this vision by consistently delighting our client users. 

We want to hear from you if: 

  • you are a Technical Specialist (TS) who understands product and service portfolios and can support and maintain customer environments for both on premise and cloud (AWS) 
  • you have experience acting as the technical authority with broad technical knowledge across ranging functions (applications, data, security, cloud deployment, etc). 
  • you can support a range of stakeholders from a technical and infrastructure perspective. 
  • you can accurately communicate technical specifications. 
  • you are experienced in greenfield deployments & cloud migrations.  

About the opportunity 

The technical specialist (TS) supports Solutionpath’ technical design authority to implement functional programs across innovation/product. Responsible for the provisioning of support and maintenance of our customer environments for both on premise and cloud (AWS), including greenfield deployments & cloud migrations. The TS supports a range of business units from a technical and infrastructure perspective including service desk, development and product management acting as the technical authority in support of these broad functionsEngaging through both our current delivery processes and emerging product focussed DevOps teams. The TS role requires a broad range of knowledge in a range of technologies and architectural domains (applications, data, security, cloud deployment, etc). Collaborating with devOps teams, product teams and client stakeholders throughout the development lifecycle. The TS has a keen eye for detail and problem-solving capability 

The role may also include occasional national travel upon a return to ‘normal’. 

About the Job 

  • Troubleshoot, debug and upgrade existing software. 
  • Understand ‘client’ data at a detailed level and drive the successful ingestion into Solutionpath’s products. 
  • Provide technical support for programs and products to both clients and colleagues. 
  • Accurately communicate technical specifications. 
  • Work collaboratively cross-departmentally. 
  • Recommend and implement improvements. 
  • Create technical documentation for reference and reporting. 
  • Demonstrate product functionality accurately and completely. 
  • Provide technical support on client calls. 
  • Continuously expand knowledge of Solutionpath’ product offering. 
  • Research emerging products and technologies. 
  • Proactively seek self-development, mentoring and coaching. 
  • Share knowledge and provide coaching and mentorship to support the development of others. 

About your skills and experience 

Essential 

  • Broad Technical knowledge across ranging functions (applications, data, security, cloud deployment, etc). 
  • Excellent attention to detail. 
  • Excellent Problem management.  
  • Excellent Analytical skills. 
  • Excellent Communication Skills. 
  • Excellent Customer Service Skills. 
  • Critical thinking skills. 
  • Able to learn new products and technologies. 

Essential Technical Experience 

  • Working knowledge of a range of databases e.g., MySQL, Oracle, MSSQL, Postgres, Snowflake. 
  • Operating systems; Windows, Linux 
  • VPN 
  • Knowledge of programming languages e.g. Java, JavaScript and frameworks/systems (Vue/Vuetify). 
  • Troubleshooting. 
  • Monitoring. 

Desirable 

  • Experienced in Agile principles, processes, and ceremonies. 
  • Disaster Recovery and Performance scaling. 
  • AWS Cloud front, Route53, ACM, WAF, ALB, S3, EKS (Kubernetes). 
  • Docker containers. 
  • Code Pipeline / GitLab. 
  • SSO 

We Value 

Service Excellence. Support the mission. Learn from experience and share it. Innovate with and on behalf of clients. Act with purpose. Bring enthusiasm to all you do. Imagine what could be. 

Problem Solving. Make the difference. Take the Initiative. Embrace the challenge. Solve the Problems. Deliver the results. Celebrate success and have fun along the way.  

Teamwork. Collaborate and challenge one another to get the best out of us. Trust and be trustworthy. Leverage strengths and value differences. Build relationships.  

Our Benefits 

  • Competitive salary. 
  • Company Pension Scheme. 
  • 25 Days Holiday as well as Public Holidays. 
  • Opportunity to work flexibly and remotely. 
  • Company supported training allowance & time off to study.  
  • Personal development opportunities. 
  • Regular social activities and wellbeing initiatives. 
  • Be part of a Knowledgeable, high-achieving, experienced and fun team. 
  • The opportunity to be part of the next success story. 

 

As a Technical Specialist working with Solutionpath you will be offered a competitive salary (dependent on experience). 

This role is being offered on a full-time basis of 37.5 hours per week, 9.00-5.30, Monday-Friday. We are working remotely at present, however office and WFH routines are flexible. 

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered. 

To apply please follow this link to Indeed.