Our award-winning student engagement platform was co-designed in sector with one of the leading UK universities in social mobility, and whose mission to provide an equality of opportunity for all is central to everything they do, values that our entire community share and that have underpinned everything about Solutionpath from the construct of our organisation to the design of our products.
If you want to join a diverse and closely knit team who are loved by our customers and partners alike then please get in touch as we would love to hear more about you…Our StREAM product is unique in the market with exceptional customer advocacy and supported by a wealth of customer outcomes, empirical evidence, and research.
StREAM [our product] uses unique algorithms to produce a simple engagement score that creates a better understanding of student engagement to support meaningful, transparent, and measured interventions for students and their teaching institutions, and that enables students to self-reflect and take control of their own learning journey.
If you want to be part of something incredible, and make a difference to future generations of learners, read on.
You will share our vision to develop products that help every student realise their full potential, and you will help us realise this vision by consistently delighting our client users.
We want to hear from you if:
About the opportunity
The 2nd Line Engineer is a technical and client facing role that requires good technical understanding and great relationship management skills within a Service Delivery setting.
At 2nd line you will have the opportunity to investigate, support and fix technical and data related issues, including triaging where necessary, for Solutionpath’s technology implementations. This includes providing an interface for all other Service Operation processes and activities. The 2nd Line Engineer role understands our product and service portfolio and utilises this to facilitate exceptional service delivery to Solutionpath’s clients.
About the Job
About your skills and experience
Essential Technical Experience
Service Excellence. Support the mission. Learn from experience and share it. Innovate with and on behalf of clients. Act with purpose. Bring enthusiasm to all you do. Imagine what could be.
Problem Solving. Make the difference. Take the Initiative. Embrace the challenge. Solve the Problems. Deliver the results. Celebrate success and have fun along the way.
Teamwork. Collaborate and challenge one another to get the best out of us. Trust and be trustworthy. Leverage strengths and value differences. Build relationships.
As a 2nd Line Engineer working with Solutionpath you will be offered a competitive salary (dependent on experience).
This role is being offered on a full-time basis of 37.5 hours per week, 9.00-5.30, Monday-Friday. We are working remotely at present, however office and WFH routines are flexible.
Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.
To apply please follow this link to 2nd Line Engineer – via Indeed