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  • Middlesex University

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An Institutional Approach to Student Support

Teesside University has been on a major digital transformation journey in recent years, assessing how they use cutting-edge technology solutions to improve the student experience and create greater opportunities for student success. They aimed to improve retention, progression, and attainment by finding a way for personal tutors to provide better student support, faster and with better outcomes. But first, they would need to find a way to better understand what engagement looked like at Teesside.

We realized that we needed a consistent approach to how we manage and record all our data in order to understand the complexity of the picture at Teesside and learning analytics was identified as our solution

Jonathan Eaton, Academic Registrar, Teesside University

Looking into how data could be used to design and implement targeted interventions to offer enhanced support forced them to revise their approach, with far-reaching impact. A significant proportion of students at Teesside are commuter students, meaning that students are home-based and often complete their studies alongside other personal commitments.

The university was conscious that their student profile is distinctive and that first they would need to find a way to understand what good engagement looks like at an individual and cohort level. This raised several challenges in relation to how student data was being collected, shared, and utilised. With no central visibility of digital engagement and a need to streamline the referral of students to support services online it became apparent that they would also need to move away from localised practice and towards an institutional approach using learning analytics.

Find out why StREAM went beyond their expectations of learning solution analytics by creating a holistic view of student engagement and streamlined support processes. Enabling a more data-driven approach to designing and delivering targeted interventions to enhance support. And, how StREAM came into its own during the pandemic.

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